Our Approach

We optimize organizational performance by empowering individuals to achieve their fullest potential.

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BHS delivers comprehensive and evidence-based mental health solutions designed to empower your organization and its people while fostering a mentally thriving culture.

Why We’re Different

In an era of digitalization, the human touch remains irreplaceable. Mental health is human, after all. Our Guide+Thrive solution distinguishes itself through its high-touch approach, offering personalized care beyond scripted interactions.

While well-funded digital-first competitors offer digital front-door tools that promote speed, AI-care pathing, and self-selection, our clinical experience demonstrates that this approach gets people to the “wrong help faster.” BHS case data shows a 34% discrepancy between participants’ presenting issues and our expert clinicians’ assessed issues. We put people on the right care path the first time to get the help they truly need.

Why does Guide+Thrive stand out from EAPs and digital solutions?

  • Workplace Partner

    Our central focus is your organization's performance and success.

  • Provider Network

    We own and maintain an exclusive network of diverse providers.

  • Holistic Assessment

    We dig deep to uncover the root cause of the participant's challenge and its impact on the individual and organization.

  • Appointment Scheduling

    Our Care Coordinators secure connections to providers and resources.

  • Timely Appointments

    We offer initial appointments with providers within five (5) business days for routine cases.

  • Follow-Up

    Our Care Coordinators follow up after the initial appointment to ensure satisfaction with the provider.

  • Dedicated Advocate

    We provide participants with a dedicated Care Coordinator throughout their engagement.

  • Manager Support

    We provide master's level Performance Consultants to guide and support managers through daily challenges.

  • Strategic Oversight

    Our program managers use reporting data to identify workplace trends and offer actionable recommendations.

  • Transparent Reporting

    We provide in-depth customer insights reports on program impact, actual utilization, outcomes, and trends.

Solutions at Every Level

Mental health in the organization is about more than just the individual. When you look closely at our logo, you’ll notice the star has two arrows that intersect. These arrows represent the organization and its employees. Both have a profound impact on organizational success.


The star is a representation of the partnership BHS has with its clients to create a better, healthier workplace for the organization and its people. BHS is a guiding star that empowers individuals to achieve their fullest potential, creating a healthier organization.

We understand that building a thriving, mentally healthy organization requires support at every level. As your organizational performance partner, Guide+Thrive offers proactive and innovative tools and resources for employees, managers and the organization.


  • Dedicated program management
  • Strategic program consultation
  • Program promotion
  • Transparent program reporting
  • Critical incident consultation
  • Training and events


  • Performance referral consultation and management
  • Performance consultation and skill-building sessions
  • Management training


  • Mental health coaching
  • Short-term counseling
  • Long-term care and treatment
  • Work-Life resources
  • Digital resources

Participant Experience

When a person is struggling, the slightest roadblock can prevent them from getting the help they need. Our Signature Care Coordination model builds trust with those seeking help, connects them to timely and the most appropriate and culturally competent care and supports them through their journey.

What Makes an Extraordinary Participant Experience?
  • Multiple Modes
    of Access

  • Holistic Needs Assessment

  • In-the-Moment Support &
    Crisis Counseling

  • Clinical Recommendations
    & Care Planning

  • Appointment Facilitation & Scheduling

  • Ongoing Follow Up
    & Support

95% of Our Participants are Satisfied
with Their Overall Experience


Average number of touchpoints
with participants by a
Care Coordinator per case


Show rate for
short-term counseling


Follow-up on
all cases

Care Pathways


A front door to better well-being

Our master’s level Care Coordinators understand that each person has unique personalities, motivating needs and support systems. Care Coordinators must tailor interventions to the individual’s needs to be truly successful.

Mental Health Coaching

For individuals in good mental health need support to be their best or cope with life’s challenges.

Mental Health Coaching provides the proper guidance to help individuals achieve their goals and maximize their potential. Mental Health Coaching is excellent for those who need support:

  • Reducing stress
  • Preventing burnout
  • Managing life transitions
  • Building resilience

  • Managing time
  • Improving communication
  • Balancing work and life
  • Boosting performance
Short-Term Counseling

For individuals coping with difficult situations and needing help to make positive life changes.

With our signature Care Coordination services, we actively secure an appointment for the participant with the most appropriate short-term counseling provider from the BHS network. We offer a full range of support for short-term needs, including:

  • Anger management 
  • Anxiety
  • Conflict resolution 
  • Depression
  • Family problems
  • Gender identity 
  • Grief and loss
  • Inter-personal concerns 

  • Marital or relationship issues 
  • Parenting challenges
  • Performance issues 
  • Stress
  • Substance misuse
  • Trauma
  • Work-life balance
Mental Health & Substance Treatment

For individuals with higher acuity needs or who need help with substance use challenges.  

Our Care Coordinators serve as an advocate for the participant, conducting research and helping liaise with mental health and substance use disorder providers covered by their insurance and other support services. Our standard practice is to provide the participant with a choice of at least three screened and qualified resources. 

Additional Support and Resources
  • In-the-moment support

  • Work-life services

  • Digital resources

  • Benefits navigation

  • Community resources

Provider Network

BHS maintains a vast network of certified providers. Having direct ownership of our network allows us to supervise and interface with providers conducting further assessments and short-term counseling sessions.


BHS holds our providers up to the highest standards in our industry.

All network providers must meet the following criteria: 

  • A master’s degree or higher from an accredited college or university recognized by the corresponding professional association in a clinical mental health field 
  • Licensed or certified at the highest level of practice with no restrictions 
  • Minimum of three (3) years of full-time post-graduate clinical experience in the assessment and brief intervention of mental health and substance use disorders 
  • Ability to offer appointments within 24 hours for emergencies, 48 hours for urgent issues and within five (5) days for routine concerns 
  • Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds 
  • Ability to work independently to develop, implement and evaluate safety and intervention plans to meet both participant workplace needs 

We have built our provider network to deliver on our promises to get your people connected to care within the appropriate timeframes depending on the urgency and risk of the need. 

Delivering culturally competent care

We built our network to provide diverse workers and communities access to culturally competent care to understand and support their nuanced needs and challenges. 



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Unlock your organization’s full potential.

When you choose BHS as your trusted mental health partner, you unlock the full potential of your organization. Let’s create a mentally healthy workplace for all to thrive together! 

 Find out why we are different.