Frequently Asked Questions

General EAP FAQ

What is an EAP, and how does it benefit my business and employees?

An Employee Assistance Program (EAP) is a confidential counseling and support service employers provide to help employees manage personal or work-related issues that may impact their well-being and productivity. EAPs benefit businesses by improving employee morale, reducing absenteeism, and enhancing overall productivity.

What types of services are typically offered through an EAP?

EAPs offer a range of services, including coaching and counseling for personal or work-related issues, work-life services such as legal and financial consultation and eldercare and childcare referrals, stress management, substance abuse counseling and treatment, and referrals to community resources.

How confidential are EAP services?

Confidentiality is a cornerstone of EAPs. All interactions between employees and the EAP are strictly confidential, ensuring employees feel comfortable seeking help without fear of repercussion.

How do employees access EAP services?

Depending on the provider’s offerings, employees can access EAP services through a toll-free hotline or digitally through mobile apps, text messaging, live chat or online forms.

Are EAP services available to family members of employees?

Yes, many EAPs extend services to employees’ immediate family members, supporting the entire household.

Is there a cost associated with using the EAP?

Typically, there is no direct cost to employees for using EAP services as the employer funds the program. However, certain specialized services may incur fees, typically covered by insurance.

How does BHS ensure the quality of its EAP services?

BHS’ network of licensed and experienced counselors adheres to strict professional standards. Additionally, BHS regularly evaluates its services to maintain high-quality standards and customer satisfaction.

Can EAP services help with workplace conflicts or performance issues?

Yes, EAP counselors are trained to assist with various workplace issues, including conflict resolution, stress management, and improving job performance.

What kind of support does the EAP offer during times of crisis or emergencies?

EAPs provide immediate support and resources to help employees cope with trauma, grief, or other critical situations.

How can implementing an EAP benefit our organization's culture and retention rates?

By demonstrating a commitment to employee well-being, an EAP can enhance organizational culture, improve employee morale, and increase retention rates, ultimately leading to a more resilient and productive workforce.

Our EAP Alternative (Guide+Thrive) FAQ

What sets Guide+Thrive apart from other EAPs and digital mental health vendors?

In an era of digitalization, the human touch remains irreplaceable. BHS understands that those seeking help face external and internal obstacles to getting the care they need at every turn, so getting it right the first time and staying connected matters. Our Guide+Thrive solution answers this challenge, offering a proven, high-touch approach with personalized care far beyond digital apps and scripted interactions.

How does BHS's Signature Care Coordination model benefit individuals seeking help and businesses?

Our Signature Care Coordination model is designed to build trust with those seeking help and takes a deep dive into the root cause of their issue. The insights we uncover allow us to connect participants to timely, appropriate and culturally competent care, and we remain by their side throughout every step of their care journey. This approach provides a deeper understanding, more effective interventions, and ultimately, a higher rate of successful outcomes for your workforce.

How does the utilization of Guide+Thrive compare to traditional employee assistance programs (EAPs)?

Our average actual case utilization is 3-6X greater than traditional and tack-on EAPs, delivering better help to more of your people so they can bring their best selves to work.

How does Guide+Thrive provide a personalized experience for individuals seeking emotional well-being support?

When individuals engage with Guide+Thrive, they are connected to a master’s level Care Coordinator who remains dedicated to them throughout the life of their case. From the initial conversation through the close of their case, the Care Coordinator always guides and supports the participant through the care process. Our Care Coordinators take time to engage with the participants to understand their needs and point them to the appropriate resources and support. No matter the recommended care pathway, our goal is to establish a therapeutic alliance with the participant and remove barriers by facilitating appointments and following up to ensure satisfaction and progress.

What modalities are available for participants to engage with Guide+Thrive's master's level Care Coordinators?

There are multiple ways for participants to engage with a Guide+Thrive Care Coordinator: call, text, services request form, live chat, mobile app and scheduler (Guide+Thrive Concierge only).

How does Guide+Thrive conduct assessments and develop care plans for participants?

To evaluate all areas of well-being and the impact on functioning, the Care Coordinator conducts a conversational assessment with the participant. This conversation aims to uncover how the presenting challenge impacts each area of the participant’s well-being (social, career, physical, financial and emotional). Throughout the conversational assessment, the Care Coordinator will utilize validated screening tools to determine where the participant is on the mental health continuum and to guide them along the best care pathways. Upon completion of the assessment, the Care Coordinator utilizes the evaluation content to develop recommendations for effective interventions to address each of the participant’s identified problems.

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