Guide+Thrive

In an era of digitalization, the human touch remains irreplaceable. BHS understands that those seeking help face external and internal obstacles to getting the care they need at every turn, so getting it right the first time and staying connected matters. Our Guide+Thrive solution answers this challenge, offering a proven, high-touch approach with personalized care far beyond digital apps and scripted interactions.

Our Signature Care Coordination model is designed to build trust with those seeking help and takes a deep dive into the root cause of their issue. The insights we uncover allow us to connect participants to timely, appropriate and culturally competent care, and we remain by their side throughout every step of their care journey. This approach provides a deeper understanding, more effective interventions, and ultimately, a higher rate of successful outcomes for your workforce.

Our average actual case utilization is 3-6X greater than traditional and tack-on EAPs, delivering better help to more of your people so they can bring their best selves to work.

When individuals engage with Guide+Thrive, they are connected to a master’s level Care Coordinator who remains dedicated to them throughout the life of their case. From the initial conversation through the close of their case, the Care Coordinator always guides and supports the participant through the care process. Our Care Coordinators take time to engage with the participants to understand their needs and point them to the appropriate resources and support. No matter the recommended care pathway, our goal is to establish a therapeutic alliance with the participant and remove barriers by facilitating appointments and following up to ensure satisfaction and progress.

There are multiple ways for participants to engage with a Guide+Thrive Care Coordinator: call, text, services request form, live chat, mobile app and scheduler (Guide+Thrive Concierge only).

To evaluate all areas of well-being and the impact on functioning, the Care Coordinator conducts a conversational assessment with the participant. This conversation aims to uncover how the presenting challenge impacts each area of the participant’s well-being (social, career, physical, financial and emotional). Throughout the conversational assessment, the Care Coordinator will utilize validated screening tools to determine where the participant is on the mental health continuum and to guide them along the best care pathways. Upon completion of the assessment, the Care Coordinator utilizes the evaluation content to develop recommendations for effective interventions to address each of the participant’s identified problems.