Karen is a licensed clinical social worker with 15 years’ experience as a Certified Employee Assistance Professional and over 10 years of management experience. Throughout her career, Karen has provided workplace coaching to improve employee performance problems related to communication, conflict management and other people skills. She graduated from the University of Maryland Baltimore County with a B.A. in psychology and earned a Master of Social Work (MSW) in Employee Assistance Programs from the University of Maryland Baltimore. Karen is also a board member for the Department of Social Work at North Carolina State University, the Board Treasurer for the Employee Assistance Roundtable and is on the Member Board of Directors for the Raleigh Professional Women’s Forum.