Addressing the Elephant in the Room — Grief, Illness, and Family Care-Giving
Most company’s scramble when they receive the most dreaded news that an employee has passed away, the CEO has been diagnosed with cancer, or an employee’s family member has experienced a significant loss or setback. While companies believe they have policies and procedures implemented to manage the situation, the real challenge is the day-to-day interaction with the employee or work group. This presentation will provide the audience with best practices and sympathetic insight supporting the workplace when an unforeseen event occurs by providing education, guidance, do’s and don’ts and creative solutions for addressing individual and group needs with the ultimate goal of maintaining productivity and employee satisfaction.
Assertive Communication — Find Your Voice and Speak Your Mind While Respecting Others
Assertive communication can enhance the effectiveness of our communication by allowing us to express our point of view in a firm way while respecting the views of others. It can help us deal with conflict more confidently in our lives and work. While we may not be comfortable being assertive by nature, we can learn to become assertive communicators and help us in interactions with co-workers, managers, partners, family members and friends. Participants will learn to make assertive communication a more natural style of communication by learning what defines assertive communication, identifying the barriers, learning specific techniques and practice being assertive.
Attracting the Best Millennial’s to Your Company
With nearly half (46 percent) of all U.S. workers being millennials, employers are facing leadership gaps and looking for the best millennials to fill those gaps. Find out how to attract the best millennials to your organization and how to develop and retain them once they get there.
Bereavement Leave Policies for the 21st Century
Bereavement Leave Policies are one of the most overlooked company policies in the 21st century, mainly because there are so many gray areas needing to be addressed. For starters, we live in a mobile society making it virtually impossible to achieve all grief-related responsibilities during a 3-5 day bereavement leave. Today’s definition of blended families redefines the core grievers of a family loss. While many companies have addressed changes in policy by adding additional family members to the list of who is eligible for leave, they have not addressed what happens after the funeral, emotional set-backs that need attention and supporting the challenges of the employee.
Build Tomorrow Now — Best Practice Mentoring for Mentors and Mentees
Smart organizations are mentoring their up and coming talent, but what are the best mentors and mentees doing with those mentoring minutes? This presentation equips the mentors of today with the evidence-based strategies they need to shape tomorrow’s leaders. Mentees will learn insider tips and strategies to get the most out of a mentor. HR professionals and leaders will come away with insights for building effective mentoring programs.
Bullying at Work
Bullying at work is more prevalent then sexual harassment and racial discrimination. It is estimated that 1 in 5 U.S. workers has experienced bullying in the past year. The overwhelming majority of employees bullied at work leave their jobs without taking action. This presentation will empower employees, so they are not a victim of bullying. Learn how to take action and fight bullying. by learning the strategies for responses to bullying, how to protect yourself from bullying, what steps to take if bullying does not stop, the emotional impact of bullying and available resources.
Bullying: Awareness and Effective Response
From pre-school to college, bullying has become an epidemic in the United States. Learn the characteristics of bullying and how to prevent it in schools. This training will cover three key areas: Bring awareness of bullying in both the workplace and schools through identifying the signs and behavior; discuss the negative impact and effects; introduce strategies & steps to combat and prevent bullying. From pre-school to college, bullying has become an epidemic in the United States, and the consequences are dire – the humiliation that results from bullying has led to suicide in numerous cases, and even mild forms of bullying can markedly reduce self-esteem and school performance. Education of professionals and parents alike is essential to eliminate this tragic behavior. Please join us for this seminar where the following will be discussed:
• The characteristics of bullies
• Typical characteristics of targets
• Characteristics and responsibilities of bystanders
• Recognizing the signs of a child who has been bullied
• Kinds and motivations of bullying
• How to prevent bullying in school
Cultivating Committed Clients
Businesses depend on their client base to succeed. In looking at both internal clients (employees) as well as external clients, there are common themes that successful organizations tend to share. We’ll provide strategies designed to help both individuals and organizations to thrive.
Department of Transportation (DOT) Drug and Alcohol Reasonable Suspicion Training for Supervisors
Supervisors receive 60 minutes of training on alcohol misuse and an additional 60 minutes of training on controlled substances use. The training is used by the supervisors to determine whether reasonable suspicion exists to require a safety-sensitive employee to undergo testing. The training includes the physical, behavioral, speech and performance indicators of probable alcohol misuse and use of controlled substances.
This training can be customized for all modes of transportation. Consultation required prior to scheduling. BHS review of company substance abuse policies required. 2 credits per hour (2 hour minimum)
Department of Transportation (DOT) Drug and Alcohol Training for Employees
Employees are trained on the physical, behavioral, speech and performance indicators of probable alcohol misuse and use of controlled substances. The training also provides sufficient information about the safety-sensitive functions performed by those employees to make clear what is required to be in compliance with this part, including, but not limited to, the circumstances under which an employee will be tested for alcohol and/or controlled substances. This training can be customized for all modes of transportation. Consultation required prior to scheduling. BHS review of company substance abuse policies required. 2 credits per hour
Developing Critical Thinking Skills
The ability to make good decisions quickly and to creatively solve problems is what sets some people apart. In fact, for many employers, it is often the most sought after skill set. We all encounter a high volume of information every day. How do we know what is most important or reliable? Though most credit their ability to think critically with their experiences in school, can we cultivate this capacity in our daily personal or professional lives? The answer is yes! Join us for this interactive presentation and learn how to:
• Quickly analyze and evaluate information most sought after skill set.
• Increase your curiosity and open-mindedness
• Better organize and apply your ideas
Did you Hear Me? Active Listening as a Key to Success
You know the feeling-someone is talking to you, and you’re already formulating what you’re going to say in response. Or perhaps you heard the words they said but not the deeper meaning behind them. Miscommunication can lead to all sorts of problems and is one of the biggest challenges in relationships. During this fun and fast-paced presentation, we’ll provide you with some tweaks and tips for active listening that will help you to thrive at work and in your personal life.
Diversity in the Workplace
In today's workplace, employers have a large pool of talent to select from when hiring. But this variety brings unique challenges of its own when it comes to creating an equal opportunity workplace. This includes hiring people from all walks of life: different races, religions, languages, lifestyles, and many other unique characteristics. For your organization to succeed, everyone needs to be on the same page and working towards the same goal. This training is designed to assist employers in creating cultural awareness and inclusion for all employees.
Drug-Free Workplace Training for Employees
A comprehensive understanding of how to implement and maintain a drug-free workplace requires knowledge of addiction, knowing specific signs and symptoms and having resources for treatment. This presentation provides a basic understanding of drugs and appropriate workplace interventions. Consultation required prior to scheduling. BHS review of company substance abuse policies required.
Drug-Free Workplace Training for Supervisors
A comprehensive understanding of how to implement and maintain a drug-free workplace requires knowledge of addiction, knowing specific signs and symptoms and having resources for treatment. This presentation provides a basic understanding of drugs, their symptoms, impact on the workplace and appropriate workplace interventions. Consultation required prior to scheduling. BHS review of company substance abuse policies required. (2 hour minimum)
Five Generations in One Workplace
Traditionalists, Baby Boomers, Gen X, Millennials, Gen Z... all with different work styles and expectations! This presentation focuses on ways to better understand each generation and learn how to maximize the fabulous advantages of these generations working in tandem.
Five Star Healthcare — Customer Service When It Matters Most
In the healthcare industry, remember that your patient is also your customer. Providing excellent customer service to your patients can reduce their healthcare related stress. Using Disney’s inspiring customer service model, participants will learn how to earn five star ratings from their healthcare customers.
Fostering a Transgender Inclusive Workplace
Employees who are exploring gender identity/expression or transitioning to their authentic gender often face work-related stresses and possible discrimination that affect their performance and job security. Learn how to:
• Prepare trans employees who reside on any point of the transgender spectrum for transition within the workplace
• Educate the employee’s co-workers about the dynamics of transitioning so they can contribute to an inclusive environment
• Reinforce the rights and safety for trans employees in their professional milieus
Fostering an LGBTQ Inclusive Workplace
Even with recent successes in social justice and popular culture, some gay, lesbian, bisexual, transgender and gender non-conforming employees still face bias, homophobia and discrimination in the workplace. The resulting fear and stress not only affect work performance but overall morale in environments that are not accepting or inclusive in varying degrees. In this presentation we will clarify sexual orientation and gender identity to better prepare all participants to collectively foster an inclusive working environment for all LGBT and gender non-conforming employees.
Getting Back on Track — Turning a Professional Misstep into Growth
Whatever sort of misstep you’ve had, there is a way to recover. Whether you blew it on a big project or misbehaved at the holiday party, we’ll discuss ways to regain respect and improve your professional relationships. This presentation will discuss the fallout from a professional misstep and how to parlay any mistakes you’ve made into professional growth opportunities. We will review numerous strategic ways to recover and improve your career going forward.
Grief and Loss in the Workplace— What Really Happens in the 21st Century
When a company experiences the death of an employee, an employee has experienced the loss of a family member or an employee has received a significant diagnosis, standard protocol for most companies is to provide a counselor on-site the day after the loss and then an EAP will provide ongoing counseling for the grieving employee or workgroup if and only if they reach out for the services. What really happens is an enormous elephant enters the room and remains present for months. The co-workers do not know how to interact with the griever, the associated paperwork is often overlooked and productivity suffers. The best way to change the modus operandi is to understand grief, coordinate efforts between HR & EAP and develop procedures that correspond to life in the 21st Century. This presentation will address challenges that are often overlooked including mobile society, social media, aging society, family caregiving and anticipatory loss.
Harnessing the Power of Social Media
Facebook, LinkedIn, Twitter: are they good or bad? Utilized correctly these can be wonderful business tools. Utilized incorrectly, they can kill a career. We will discuss effective utilization of these powerful tools, as well as cautions for inappropriate use.
Studies have shown that individuals who feel a sense of connection to others and to their communities are likely to live longer and enjoy happier, healthier lives than those who do not. Though we’re more connected than ever these days through technology, the amount of real, quality interactions is dwindling. This presentation will review some simple steps for enhancing a sense of connection, even for those of us with the busiest of schedules. We’ll learn how some very small, sustainable changes can make a huge impact on both physical and emotional well-being.
Hold Your Head High — Communicating with Confidence in the Workplace
We all admire people who can communicate comfortably-and effectively-even in challenging situations at work. This presentation will teach two models of effective communication and will help you practice your new strategies in tough scenarios-negotiating your salary, talking with your boss about career development, confronting disrespectful behavior in the workplace, and more.
Honoring our Differences — Delivering Culturally Competent Healthcare
When working with diverse patient populations, it is important to honor their cultural values, beliefs and behaviors. This may be especially important in a healthcare setting. Beliefs and rituals surrounding birth, disease and death are often influenced by culture. This presentation will help you to integrate cultural competence into healthcare practices. You will learn to recognize the culture-based needs of patients and their families. Increased competence in this area will lead to better outcomes and increased patient satisfaction.
Hosting Impactful Virtual Meetings and Events
Virtual meetings and events are on the rise and will be here to stay. Given the benefits of reduced travel costs and the ability to reach a wider audience, meeting and event organizers will continue to use virtual platforms well into the future. Due to the Covid19 pandemic, virtual hosting has become the new norm for team meetings and large events. This session will provide you with the support you need to enhance communication and team collaboration in this new working environment. Additionally, during this webinar, you will learn about the benefits of virtual events, available tools, and facilitation skills that will help you to fully engage everyone whether there are five or 55 participants.
How to Have a Professional Respectful Workplace
In any work setting, unprofessional, disrespectful and disruptive behavior creates a milieu of negativity at the workplace which impacts morale, productivity and job satisfaction. Everyone must establish professional respectful relationships with colleagues and supervisors. In this presentation we will focus on what it means to be a professional and address negative behaviors. We will discuss how to respectfully communicate with one another.
How to Have a Professional Respectful Workplace (Healthcare Organization)
In healthcare settings, professionals interact with a wide variety of professionals in other disciplines and departments. Each discipline must establish professional respectful relationships with patients, colleagues and supervisors. Healthcare professionals are constantly “under the microscope” in terms of the ways they behave and communicate. Unprofessional, disrespectful and disruptive behavior creates a milieu of negativity at the workplace which impacts morale, productivity and job satisfaction. This presentation we will focus on what it means to be a professional and address negative behaviors, including bullying and harassment.
How to Identify, Prevent, and Respond to Cyberbullying
Cyberbullying is bullying that takes place over digital devices like cell phones, computers, and tablets and occurs through SMS, text, apps, or online in social media, forums, or gaming where people can view, participate in or share content. Learn how to recognize and properly handle bullying on social media.
How to Work with Your Boss for Mutual Success
Having a healthy positive relationship with your boss is critical for your job satisfaction and career. If you are working under a boss who is overextended, overwhelmed or incompetent, learning how to “manage up” is the most practical and efficient way to navigate this dynamic to achieve success. You will learn how to evaluate the type of manager you have, the unique set of challenges and how to disagree with your boss in a respectful way. Managing up does not mean "sucking up" rather creating value for your boss and your company. Remember, when your boss is successful you are successful.
Manage, Delegate, & Advise — Communications Skills for Managers
The most important tool a manager has is effective communication. This presentation will help you improve your communication skills. We will troubleshoot barriers to communication and offer strategies for improvement - we’ll discuss dealing with challenging employees, bolstering confidence and having sensitive conversations. We will also strategize how to improve communication across teams at large and share ways to improve your confidence as a leader.
Managing Millennials in the Workplace
Discover the employers’ role in developing and retaining millennials. Learn how to effectively manage millennials and master the CCMM model that millennials need to remain loyal to their employers: coaching, collaboration, measures and motivation.
Mastering the Business of Workplace Etiquette
From basic manners to cultural differences and more, it’s very difficult to succeed without a certain awareness of etiquette in the workplace. During this lively presentation, we will identify common pitfalls and show you how to avoid them. We will also review strategies to help you shine and leave a lasting impression.
No More Eye-Rolling — Dealing with Difficult People
We all have difficult people in our lives. Challenging personalities can make the workplace and our personal lives more stressful and draining. In this presentation, we will review and discuss strategies to deal more effectively with difficult people. We will discuss why we find some people difficult and others not at all. Everyone will come away with at least one take-away idea to better manage even the most challenging people.
Planning for Personal Success
Who defines what success is? Have you ever wondered what personal success is for you? Daily, we are inundated by media images of what other people’s idea of success should look or feel like. Some of us may have grown up with pressure from family or culture to attain or uphold a standard. Everyone can make changes in his or her personal life and create a plan for the success that they envision for themselves.
Positive Impact — Communication Strategies for Success
Miscommunication is one of the most common causes of interpersonal issues, both in personal and professional relationships. Communication involves much more than just the words we speak - we may be sending out negative or mixed messages without even realizing it. Join us for this dynamic presentation, where we’ll:
• Explore common communication challenges and strategies for navigating them
• Help you identify your personal communication style
• Review techniques for effectively conveying messages
• Discuss strategies for active listening
• Demonstrate a role-playing activity
• Provide additional resources to help you going forward. Don’t miss out on this vital communication conversation!
Preparing for the Worst — Preventing Workplace Violence
The modern American landscape requires us to be prepared for anything. In the workplace, everyone wants to feel safe. This presentation will provide guidance and suggestions to help prevent violence and danger in the workplace. We’ll troubleshoot potentially dangerous behaviors, warning signs in employees and action steps to take to help ensure everyone’s safety. This presentation will also make recommendations for steps to be taken before, during and after any violent incident.
Preventing Workplace Violence in the Healthcare
Workers in healthcare settings face significant risk of workplace violence not only from patients/clients but also visitors and coworkers. The number of workplace violence incidents reported in healthcare is four times greater than in private industry. Workplace violence is one of the top 4 causes of workplace death. This presentation focuses on how to be proactive in preventing workplace violence. It will cover what is workplace violence, the leading causes of workplace violence and the warning signs of potential violence and domestic violence in the workplace. Techniques on how to diffuse and deescalate anger will be demonstrated. The presentation will provide a road map which uses real life examples from healthcare settings on how they have addressed the challenge of workplace violence including when to call authorities, debriefing after incident of violence and how staff can keep themselves safe.
Productive Conflict Resolution Skills in the Workplace
Handling conflict is challenging. In today’s fast-paced environment, interacting with people amicably and productively is more important than ever. In order to succeed in today’s business environment, team leaders deal frequently with situations that often create conflict, even in the brightest of teams. As a team leader, it’s necessary to constantly engage each associate in achieving outstanding results. In this presentation, we will explore steps that will enable you to understand sources of conflict, deal with facts rather than emotions and develop effective resolution strategies to move progress along. We will also learn tips for working through differences that lead to positive outcomes and keep team relationships intact.
Readjusting to a Reduced Workforce
Layoffs in the workplace affect everyone; not just those who were laid off. For “survivors” of layoffs, the impact can be immense. Feelings of guilt, anger, anxiety and more are common. During this presentation, we’ll provide strategies for coping in the midst of layoffs as well as for adjusting to the new normal and finding opportunities for both personal and professional growth.
Respect at Work
Feeling respected in the workplace is of paramount importance. Earning and maintaining that respect can sometimes be challenging. In this presentation, we will discuss how to make sure your workplace is respectful of all employees. We’ll troubleshoot how to spot and address impediments to a respectful workplace. We’ll discuss strategies for both managers and employees to earn and maintain the respect we all want and deserve.
Sexual Harassment — Building A Culture of Workplace Respect (Employee’s Version)
Sexual harassment is a universally recognized issue of concern in the workforce (from which no industry is immune). Many people do not recognize that their actions could be hurtful or hurting someone. Teasing or joking can have damaging effects on co-workers, bystanders and the organization. Even more importantly, these actions can put themselves and their employers at serious financial and legal risk. This presentation will educate employees regarding the financial and legal definition of sexual harassment and explore clear standards for appropriate behavior and the tangible consequences. We will challenge employees to examine their own behaviors, assumptions and biases regarding sexual harassment. The presentation includes a pre-test and post-test and can offer a certificate upon post-test. It can also be customized to be state-specific or can be offered in a more general manner.
2 credits per hour virtual, 2.5 credits per hour in-person
Sexual Harassment — Building A Culture of Workplace Respect (Manager’s Version)
Sexual harassment is a form of sex discrimination that violates Title VII of the Civil Rights Act of 1964. Managers are on the front line of being accountable and responsible for sexual harassment in the workplace. This presentation will provide managers with the necessary tools to clearly understand what constitutes sexual harassment, the parameters of what is unacceptable behavior and the appropriate interventions to take in the event of an occurrence. It will review employer liability as a serious consequence and offer strategies to mitigate sexual harassment claims. The interactive training makes use of case studies, vignettes and role play. 2 hours. 2 credits per hour virtual, 2.5 credits per hour in-person
Social Media that Pushes the Company’s Vision Forward
These days it’s very rare to find someone who isn’t on social media. Companies can use this to their advantage by getting people to buy into their visions by leveraging the internet. With video, photo uploads, tweets and post updates, a company can make a huge impact while gaining a massive following. Learn how to create a solid social media strategy that gains online support, shares your message and knocks competitors out of the box.
Stay Motivated — Tips for Leveraging Your Super Power
It’s easy enough to set a goal. But when it comes to habit changes like improving your diet, exercising more or trying harder to meet new people, sustaining change can feel impossible. This presentation teaches the 3-part theory of human motivation. You’ll identify your motivational style (e.g. your super power!) and learn strategies that will keep you motivated so you can achieve any goal.
There is No “I” in Team
Many great accomplishments come from groups of people who are able to come together toward a common goal. Teams don’t just happen - creating and maintaining effective teams takes work! The goal of this presentation is to learn what constitutes a team and the characteristics of effective teams. We will focus on the various stages of team formation as well as identify the challenges. We will discover how to maximize the value of all team members while encouraging, motivating and leading teams. Strategies to motivate, encourage and inspire your team will be offered. Additional resources will be provided for those interested in taking a deeper dive into team building.
Thriving in an Open Work Space
The walls are coming down, with more and more organizations moving to open floor plans. While it typically requires making a few adjustments, the benefits far outweigh any brief disruption. During this fun and interactive presentation, we’ll provide you with tips for transitioning and show you how to make the most of your open work space.
Understanding Substance Abuse in the Workplace
Substance abuse and addiction affect every industry in the American workplace. Seventy percent of substance abusing Americans are employed, making it imperative for employers to be equipped to address any issues in their respective workplaces and create working environments that promote health and healing. This presentation discusses:
• Substance abuse and the most common substances of abuse
• The impact on employers and the workplace
• Detecting possible substance abuse in employees
• Strategies for addressing any substance related issues in the workplace
We All Matter — Diversity in the Workplace
In today’s workplace, employers have a large pool of talent to select from when hiring. But this variety brings unique challenges when it comes to creating an equal opportunity workplace. This includes hiring people from all walks of life: different races, religions, languages, lifestyles, and many other unique characteristics. For your organization to succeed, everyone needs to be on the same page and working towards the same goal. This presentation is designed to assist employers in creating cultural awareness and inclusion for all employees.
Work from Home Series
Join us for four short (10-12minute) webinars on:
• 5 Tips for Adjusting to Work from Home
• Managing Time and Setting Boundaries
• Staying Visible and Connected When Working from Home
• Working from Home with Children
Each webinar will discuss best practices and practical advice to help you stay connected. We will discuss starting your day off right, creating a dedicated workspace, creating a schedule, setting boundaries, rule setting for children, children's activities, communication expectations, and much more!
Work From Home: Staying Healthy and Happy
Join us for a 45-minute webinar on Work from Home. Topics discussed include:
• 5 Tips for Adjusting to Work from Home
• Managing Time and Setting Boundaries
• Staying Visible and Connected When Working from Home
• Working from Home with Children
We will discuss starting your day off right, creating a dedicated workspace, creating a schedule, setting boundaries, rule setting for children, children's activities, communication expectations, and much more!
Working it Out in the Workplace
Most of us spend more than half of our waking hours at work. And a huge part of our satisfaction and productivity depends on the strength of our interpersonal relationships. Both for your own personal success and the success of the organization, it’s essential to create and maintain positive relationships. During this interactive presentation, we’ll explore common challenges and provide you with steps for navigating them.
Working Together — Helping Any Troubled Employee Get Back on Track
We all have difficult or challenging times in our lives and sometimes these external factors intrude on our ability to perform our jobs to the best of our ability. When an employee’s performance begins to erode in some way, often supervisors will try to help the employee by looking the other way or not giving any consequences. Sometimes this helps the employee and sometimes it perpetuates the problem. How do we know what the best course of action is? This presentation will discuss how to recognize concerning behavior and help any employee get back on track.
Younger Boss, Older Employee
Why can’t we all get along? Some workplaces may have as many as five generations working together under one roof. Although the qualities of good managers endure time, a multi-generational workforce can present some unique challenges. In addition to noticing differences, we can capitalize on our similarities and increase the ability to work collaboratively and with flexibility. This interactive presentation explores:
• A snapshot of your company’s current multi-generational profile while avoiding stereotyping
• Ways to respectfully tailor communications to fit the style of various employees
• How to establish an environment of reciprocal skill building