At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

Description

The Program Manager is responsible for managing a portfolio of BHS customer programs to ensure successful execution of program and EAP service deliverables.

Provide incremental revenue and increase profitability for a portfolio of BHS contracts. Implement, promote and manage Holistic Wellness programs. Develop relationships with key contacts, provide consultation and program troubleshooting.  Assist client companies by identifying their unique health risks and assist in the development of system-wide action plans.  Recommend and implement new workplace services. Ensure client satisfaction and retention of contracts. Provide ongoing support to client companies in an effort to make positive lifestyle changes in their workforce. Provide onsite services as needed. Provide direction and oversight for accounts assigned.

Duties and Responsibilities

• Overseeing program delivery and all service promises for EAP Customers
• Serving as subject matter expert and consulting with customers (internal and external) as needed on topics such as; (crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects)
• Attend industry conferences, annual meetings, and association events (EAPA) and train team as needed
• Oversee implementation process to ensure that it is set up in accordance with contract and program strategy
• Conduct in-person supervisory training and/or orientations as requested · Evaluate program results and deliver reports to customers
• Manage a book of business of up to 50 accounts
• Assist with follow-ups on any customer complaints
• Educate on customers on scope of service

Education and/or Experience

• Bachelor’s degree in a related field and at least 2 years’ professional experience working in customer service field; EAP industry expert, consultative skills, account management experience.
• Required certifications
• 5-7 years’ experience in account/program management

Location: Raleigh, NC

Job type: Full-time Exempt

Interested? E-mail your resume to:

Work with a mission-driven team focused on improving the experience for those seeking behavioral health services. At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. 

Guide+Thrive is a cutting-edge solution that provides individuals with personalized direct access to behavioral healthcare and emotional support. Our high-touch, concierge-style model delivers in-person, telephonic or virtual behavioral health support to our client’s employees. 

Summary 

The Care Manager functions as a core member of a collaborative care team, serving as an embedded behavioral health/chronic care manager, a master’s-level behavioral health clinician (Care Manager) provides intake, in the moment support, crisis counseling, telephonic or virtual psychosocial assessments, administers evidence-based clinically validated measurements, brief interventions using evidence-based techniques, care planning, navigation and connection with qualified behavioral health providers, treatment facilities and/or other sponsored benefits/community resources as applicable. The candidate will have a working knowledge of the current behavioral health landscape, including collaborative care models and insurance plan coverage. 

The candidate for this position must have excellent analytical and problem-solving skills, organization, communication and care coordination skills. The applicant must have effective clinical consultation, negotiation and influencing skills to interface with various types of participants and treatment providers.  

Schedule will include both early and late start time during the hours of 9:00 AM – 5:00 PM. Open availability is required. 

This position reports to the Clinical Lead. 

Duties and responsibilities  

• Provides in the moment support, crisis support, intake, further assessment and care planning  
• Administers evidence-based, validated measurement tools (e.g. PHQ-9, GAD-7, etc. to measure client improvement) 
• Develop and utilize care plans to make clinical recommendations and referrals to appropriate levels of care 
• Utilizes care plan to make appropriate referrals for continued care arrangements for participants  

• Works with patient and collaborative care team to ensure patient access to necessary treatments, services and resources.  
• Monitor patient adherence to treatment, response to treatment, remission and recovery of symptoms, quality of life and satisfaction with care   
• Maintains accurate and complete documentation in various case management platforms 
• Participate in clinical consultations/treatment plan meetings with collaborative care team   
• Serve as an embedded behavioral health/chronic care manager as assigned 

• Function as a core member of a collaborative care team  
• Documents patient progress and treatment recommendations 
• Utilize various techniques to encourage patient engagement and follow-through  
• Facilitates referrals for clinically indicated services such as social services, housing assistance, vocational rehabilitation, mental health specialty care or substance abuse treatment 
• Regular monitoring of patients care plan to ensure optimal progress with identified goals, 

• Monitors patients for changes in clinical symptoms, treatment side effects or complications 
• Participates in regularly scheduled caseload consultation with the collaborative care team 
• Regular communication with the patient’s care team regarding patients new to treatment, existing patients progress or those who are not improving as expected  
• Provides brief interventions using evidence-based techniques such as Behavioral Activation, Problem-solving treatment, Motivational interviewing or other treatments appropriate 

• Performs miscellaneous job-related duties as assigned 

Specific requirements 

• Working knowledge of behavioral health care landscape, insurance plans and evidence-based behavioral health treatment models, including collaborative care models 
• Ability to effectively engage patients in a therapeutic relationship 
• Working knowledge of differential diagnosis of common mental health and/or substance use disorders 

• General knowledge of psychopharmacology for common mental health disorders 
• Working knowledge of substance abuse treatment models 

Required education 

• Master’s degree in social work, counseling or related field 

Required experience 

• Case management experience/experience utilizing case management platforms/EHR 
• Experience with Electronic Medical Records (EMR), preferably MedConnect-Cerner 
• Experience with Electronic Medical Records (EMR), preferably Cerner 

• Experienced and comfortable working with a diverse set of participants 
• 2-5 years’ experience providing case management/ utilizing a case management platform/EHR 
• 2-5 years’ experience working with Addiction and Recovery 
• Previous work experience in role that required use of clinical acumen 

Location: Baltimore, MD 

BHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Interested? E-mail your resume to: [email protected]

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential. Work with a mission-driven team, focused on improving the experience for those seeking behavioral health services, on a beautiful campus while enjoying a robust benefits package. 

Description: Directs and leads all aspects of the provider network strategy including access analyses, network operations, provider recruitment and retention, provider quality assurance, and contract language/reimbursement analyses. Develop and implement solution-focused strategies and tactics designed to increase provider compliance and improve provider performance. 

This position reports to the VP, Service Operations. 

Duties and Responsibilities  

• Ability to lead and manage others  
• Strong interpersonal and communication skills to foster a cooperative work environment  
• Strong active listening skills in order to develop short- and long-term goals  
• Ability to maintain a positive attitude to motivate others to make change  
• Knowledge and understanding of core Provider Relations strategies   
• Knowledge of applicable legislation, standards, policies and procedures within the provider relations field  
• Knowledge of business practices and procedures  
• Develops and maintains strong business relationships with network providers, administrators and related business partners  
• Oversee provider network to ensure appropriate access for participants and customers and quality outcomes  
• Lead activities with other internal departments to provide optimal customer service to network providers and internal/external customers  
• Collaborate with all levels of the organization in order to verify accuracy of and analyze provider data  
• Develop and monitor training and education materials  
• Oversee new provider orientation to maximize performance in service delivery and contract compliance  
• Provides management, direction, development, problem resolution and leadership for the provider solutions team  
• Uses data to maximize efficiencies, reduce redundancies, contain costs and improve company profitability   
• Develops tracks and manages provider solutions teams’ overall performance while motivating and managing personnel to achieve peak productivity and performance  
• Makes recommendations for department, database, or system efficiencies and improvements  
• Keep the providers happy  

Education and/or Experience  

• Minimum of 4-year degree in Business or associated field  
• Minimum of 5 years of experience of the Provider Relations arena  
• Minimum of 3 years of management experience  

Location: Baltimore, MD

Job type: Full-time Exempt  

BHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Interested? E-mail your resume to: [email protected]